Once you are set up and all your details have been entered into our system, and the agrees schedule of your deliveries have been agreed, your deliveries will start. At the end of the month an invoice will be emailed through to your email address provided, followed through several days later by the automatic Direct Debit payment. IT’S AS EASY AS THAT
We plan our delivery routes in the most streamlined way to have the least environmental impact. We do, however, aim for the milk to be at your door before 7am.
We’re sorry if this has happened to you. On the very odd occasion your delivery driver may be running slightly late. Alternatively, your delivery driver may have left your order out of sight in a place you didn’t expect. We’d advise you to have a quick check, and if you still can’t find it, we would like you to contact us either by phone or by e-mail. Our friendly customer service team will then help identify the problem and may offer you an immediate credit or redelivery the next morning depending which area you live.
When you become a customer, you would usually set up a standing order. This order will not change unless you update your standing order through leaving a voicemail on our system.
Off course you can, this can be done as often as required until you find the right amount that you generally require for you weekly deliveries.
Your products can be delivered at a frequency to suit you, whether it be weekly, fortnightly or monthly. You can apply this to your account by either emailing us or giving us a call. Unfortunately, YourMoo does not have access to this facility on your account.
Just leave us a clear message on the system and we will let your milkman know about this change.
All we need to know is the date of your final delivery and the date you want to restart.
Please contact us by phone or email. We can place a suspension on your account that will last up to three months before we look at removing you from our system. You can contact us at any time within this period to extend the suspension or to restart your deliveries.
The common method of payment for doorstep customers and the one we prefer, is to set up a monthly Variable Direct Debit. This benefits you as debt won’t build up to unmanageable levels, this also saves a lot of time in having to chase customers for overdue bill and the avoidance of putting overdue accounts on hold.
We send email invoices at the end of every month.
This will be taken around the 7th of each month.
